Refund policy

REFUND & RETURN POLICY

At DevThread Store, every item is custom printed upon order. Because items are produced on demand, we generally do not accept returns or exchanges for wrong sizing or buyer's remorse.

1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, misprinted, or incorrect, please notify us within 30 days of receiving your item. 
To request a free replacement or full refund:
- Contact our customer support at support@devthread.store
- Provide your Order Number
- Attach a clear photo showing the issue or damage

2. Lost Packages
If your tracking information shows "Delivered" but you have not received your package, please check with household members or neighbors first. If the package remains missing after 48 hours, contact us so we can assist with carrier claims.

3. Order Cancellations
Orders enter our automated production line quickly. You may request a cancellation within 2 hours of placing your order. After 2 hours, production has likely begun and cancellations cannot be guaranteed.