Shipping
Q: How long does shipping take?
A: Orders are processed within 2-3 business days. Shipping typically takes 5-8 business days within the US/CA, and 8-15 business days for international orders. You'll receive a tracking number by email once your order ships.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Note that international orders may be subject to customs fees or import duties, which are the customer's responsibility.
Sizing
Q: How do I pick my size?
A: Our hoodies and tees run true to size. If you prefer an oversized fit, we recommend sizing up. Check the size chart on each product page for exact measurements.
Returns & Exchanges
Q: What's your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items in original condition. Contact us at support@devthread.store to start a return.
Q: My item arrived damaged/wrong — what do I do?
A: Email us at support@devthread.store with your order number and a photo, and we'll sort it out fast — replacement or refund, your choice.
Orders
Q: Can I change or cancel my order?
A: Contact us at support@devthread.store within 2 hours of placing your order and we'll do our best to update it before it ships.
Q: I have another question.
A: Reach out anytime at support@devthread.store — we typically reply within 24 hours.